Eagle Posted April 22, 2014 Share Posted April 22, 2014 (edited) Was hoping I wouldn't have to write this review, but circumstances to follow didn't leave me much of a choice after the absolutely horrible customer service I have received from Edgeworks Manufacturing for my G Code holster. Product was purchased at www.tactcialholsters.com Back on January 11th 2014 I placed an order for a G Code holster for my Hk45. I went into the purchase understanding that current lead times were 4-6 weeks and that some orders were taking, according to their website, "a bit longer". Ok, I can stomach a wait I decided, so I placed my ordered that evening. The 6 weeks comes and goes- no sign of my holster in the mail or a tracking number in my inbox. I patiently waited another few weeks and politely contacted the seller through email on March 11, 8 weeks later, simply requesting an update as to the status of my order. A rep named George replied and apologized for the delay, citing that a move to a new facility was extending hold times. Though I asked for an ETA on the arrival of my holster, his response was simply "a bit longer". 11 weeks later I contacted the customer support team about an updated status. After a weel I had yet to receive a response to that email. I contacted them again explaining my severe dissatisfaction with their service and requested a refund or my product by the end of the week. 13 weeks later- no holster, no refund, no help through PayPal (because they wont refund for any reason after 45 days of original purchase). Buyer beware of Edgeworks / G Code Sorry for the shitty weird text, I copied this from my review on INGO. Website was www.tacticalholsters.com ****EDIT*****Fixed the text for you. - HRT Edited April 23, 2014 by hrturner Formatting corrections Quote Link to comment Share on other sites More sharing options...
-Rogue- Posted April 22, 2014 Share Posted April 22, 2014 Lesson for everyone: You can use your credit card through PayPal (just change the payment method when prompted) DO SO! You can charge-back the transaction on the card forcing PayPal to take action. Quote Link to comment Share on other sites More sharing options...
Eagle Posted April 24, 2014 Author Share Posted April 24, 2014 Lesson for everyone: You can use your credit card through PayPal (just change the payment method when prompted) DO SO! You can charge-back the transaction on the card forcing PayPal to take action. Yup. Also you can link your bank account in which case you can file an affidavit to obtain a refund for a fraudulent transaction. Quote Link to comment Share on other sites More sharing options...
DoubleA Posted April 24, 2014 Share Posted April 24, 2014 So your out $45, no holster, and your patience of 13 weeks? I see how your frustration could be pretty damn high. Quote Link to comment Share on other sites More sharing options...
Eagle Posted April 26, 2014 Author Share Posted April 26, 2014 Just got an email with tracking today, almost 14 weeks from my purchase date. Quote Link to comment Share on other sites More sharing options...
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