Mutinous Creations

[Echo]

So. Puppet and I redesigned our team patch, and wanted to have the patch done in PVC this time to make it durable and to stand out a bit. I love PVC patches and I'm currently having them made with another company, but this company Mutinous Creations, you should stay away from.

They are based out of Victorville, CA. And are owned by a young lady named Abrianna Peto. She's an airsoft chick, young, and you would think she would have a since of understanding about how players in the community expect their products to look, or arrive, and the level of customer service we expect.

March 8th, I placed my order for 6 of my team patches with Velcro back. 3 days later, I received an email saying that our patch design was approved and did not require modification to be manufactured. Great, moving on.

3 weeks go by. The week before OP: Lightning Strike I email the company asking if my order was ready. I was told it was shipped, but in a plain postage envelope as they were having problems with USPS. If you look online, there are hundreds of people that have been told this same thing by them.

End of the week came and went, still no package. The next week I email back and forth with Bri about the package, and she's telling me it not to worry, that it will be there. Nothing by the end of the week. The next week( this is now 6 weeks since the original order) I drop an email asking about the status of my package, no reply, I do that everyday for a week, no reply. Op: Blackgate comes and goes. April 23 rd. I contact them once more, and they act like I never had any correspondence with them, and tell me that they are not going to make my patches because they were already made, and I'm trying to steal from them. I politely inform them that I will buy another set of six from them, and if the original order shows up then no harm no foul. They say absolutely not, that I waited to long to contact them, and that I should have emailed them with in 3 weeks of not receiving my package. I told them that I did, and they said I was lying. Then I sent them copies of all the correspondence I had with them from my gmail account........silence on their part. April 26th, after giving it one more week, just to be safe, I filed a claim through PayPal, and provided them copies of all the emails. This morning the money was back in my account.

PayPal also informed me that this companies claims to manufacturing are false and that they actually have an overseas manufacturers that makes everything and ships it to them within 3 weeks. They have a ton of claims against them.

Avoid this company like the plague and always use a 3rd party to secure your cash when you can't do face to face.

[SASQUATCH]

I have to agree....and disagree Echo.

 

The first week of January I placed an order through Mutinous Creations for 1 "SASQUATCH" name plate. It was PVC with OD writing on a carbon Fiber background.

 

I too received an E-mail stating my order was approved, and then nothing for about 3 weeks. I left 5 e-mail inquiring as to the status of my order. No response. What I decided to do was get on airsoftsociety.com and make a thread entitled "Mutinous Creations?" Stating my dilemma and how I should go about receiving my order.

 

Bri responded and asked for my order #, and what the item was. I told her, and she said that the original name plate was messed up in the manufacturing process, so they were sending me another one.

 

At this point, 2 months had gone by, no name plate. But, sure enough 2 weeks later I received a plain white envelope with 2 name plates inside. They were absolutely identical. Neither one had anything distinguishable from the other.

 

So in the end, it was basically 2.5 months, HORRIBLE customer service, and 2 name plates for the price of 1.

 

I got what I ordered but she took her damn time.

 

EDIT: The reason I disagree (barely) is because my name plates (when I finally got them) were very high quality. By far the best quality patches that I own, and they look very cleanly made.

Edited April 28, 2013 by SASQUATCH

[Endgame]

That's pretty screwed up, Echo. Ironically, I believe the owner of that company registered here last year. There were some people who were a little leery of her, and it's painful to see that it was warranted. Good thing you got your money back.

[Echo]

Ya, PayPal was definitely the way to go. Money is secured and guaranteed.

Sasquatch. I'm glad you got your patches, but honestly there are more negative statements about that company than there are positives. And if you look at reviews or complaints online its always some excuse. USPS, my health, our system is down, my computer took a shit, the sky is blue, I saw a puppy, ect, ect, ect....

Avoid it like you avoid a hooker with herpes.

[SASQUATCH]

Yep, sounds about right. The excuse I got was "I'm really busy with college". I won't EVER order from her again, but what I got was good stuff.

 

I would bet that 90% of the comments made about the company are negative, and they have definitely earned those comments.

 

I think it's a problem of greed, and stubbornness. She is the one and only employee of the company. She is constantly complaining about how she can't handle the influx of orders. Hire someone then! I guess she just wants to gain a negative reputation so that she can keep 100% of the profits that she makes.

[PELI]

Ya, PayPal was definitely the way to go. Money is secured and guaranteed.

Sasquatch. I'm glad you got your patches, but honestly there are more negative statements about that company than there are positives. And if you look at reviews or complaints online its always some excuse. USPS, my health, our system is down, my computer took a shit, the sky is blue, I saw a puppy, ect, ect, ect....

Avoid it like you avoid a hooker with herpes.

they have had time to post pics of their kittens on their FB page

[moof]

I placed an order with MC back on Feb. 28 and March 2nd for tac tees. Then March 28, ordered 12 custom patches from them.

 

While I did take a bit of time for these items, I had no issue with anything at all. I believe I sent a total of 4 emails, but some asking about design, text and such...

 

I wonder why there was such a problem?

 

Makes me wonder now....

[Kermit]

I've had similar experience with them recently. I had some good experience with them, getting what i bought but now It's been over a month and haven't gotten my 3 tactical tees with custom text and a custom patch. And I haven't gotten responses from them with my many emails and FB messages.

[SASQUATCH]

Kermit, try getting on airsoftsociety.com and doing something similar to what I did. That worked for me when e-mail and Facebook didn't.

[MutinyBri]

Alright, let's get honest here.

 

I am 110% certain I shipped your package. When I originally shipped your package back in April, PayPal Shipping just updated to this new Java thing. And I was unable to ship packages labels with tracking for several days. Because your order was time sensitive I decided to send it without tracking to get it to you faster. I'm sorry USPS lost it but that's not my fault. I would have reshipped it faster if you hadn't waited three weeks to tell me it didn't arrive.

 

USPS loses these packages more often. I don't know why. But I usually have to reship around 5% of them.

 

You contacted my personal email address that I pretty much only use for college right now and I don't check it as often. PayPal just has it as the email because it's the email I signed up with. But that's why I was more delayed in replying to them.

 

You demanded that I reship the order overnight, I said I would reship in a few days because you hadn't let me know the package did not arrive earlier. You agreed. But like two days later you put in a dispute to PayPal.

 

I immediately refunded the dispute, because I don't like making disputed orders (they can be decided by PayPal before I ship the order or before the order is delivered). I explained this in the refund but you are trying to make MC look as bad as possible here, so I can see why you left that out.

 

Now then, we both know the real reason why you are flaming me is because you want to copy my business. You said so in am email and you asked if I would tell you how I make my products. Now you are trying to give me a bad reputation to make me less competition in the future. /endstory

 

Onwards. I recieve a LOT of orders. And the majority of them do ship quickly and arrive as expected. Almost only people who are unhappy with their orders write reviews. I can send out 90% of orders without issue and the other 10% that are delayed or whatever, they are the only ones that go on the internet and write stuff. But the majority of orders are shipped quickly without issue. Reviews on the internet do not prove this.

 

The orders that are delayed are done so for the reasons starting from most common to least common: USPS lost it. Damaged during production. My own incompetence.

 

I am deligitently working to resolve issues and make my business the best it can be.

 

I have hired four different people. But I had to fire three of them for just not doing a good job at making products. It's hard to find quality employees. This is just another challenge among the billions of starting a small business. At the same time I am still barely turning a profit while paying one person and the ongoing expenses of a new business.

 

Now you can continue to write deflamattory things about my business on the internet. But I will continue to let people know that the main reason why is because you are planning to copy my business. It's poor business practice. It's unethical. And I implore you to stop before you ruin your own reputation.

[Gadoris]

Umm... Dude Echo, you make patches now?

[Echo]

Bri,

I'm not trying to slander you in the way you are making it out, and I also wouldn't put up any of the things I have said about our transaction if it wasn't true. And by true, I mean I have copies of all the emails, even after the PayPal dispute was closed I saved them just for bullshit like this.

You are trying to make it sound as if you were working with me to try and get the problem resolved, but that's not the case. And when I filed the complaint with PayPal I had given you a week to respond, and you didn't. If I need to I will put a copy of every conversation between us on these boards so people can see how you are twisting this to save face. You fucked up, you blew an order, and someone put up a bad review about you. That's called doing business! It's going to happen. You can't make everyone happy all the time, but you should have tried to make it right, and you did nothing. That's why we are at this point now.

Yes, I asked Bri about making patches because I would like to do it, and was wondering how difficult it was and what equipment was used, but no, I am not making patches.

I don't lie to people Bri. Everyone on here knows that when I sell them something it is exactly as I describe it, and the people who know me on here also know that I do try to get along with everyone and have fun. This is our site for our hobby, a place for us to share our good time, and you bring your peti business complaint to these boards because you can't handle some negative feedback? You're just god damn sad.

It's a review, there are a lot of negative reviews about your business, maybe you should take that as you are doing things the wrong way.

[Echo]

Wait, here's an even better solution to all of this bickering. Since I have no problem giving my email info to the mods or admin to check my credibility, which, I don't really have to on here, I propose this; make the patches, or...they should already be made, and have them to me by May 13th. If they arrive, I will gladly pay you the 40.56 that I would owe, and remove all the negative post about your company, including the review on yelp.

[MutinyBri]

Bri,

I'm not trying to slander you in the way you are making it out, and I also wouldn't put up any of the things I have said about our transaction if it wasn't true. And by true, I mean I have copies of all the emails, even after the PayPal dispute was closed I saved them just for bullshit like this.

You are trying to make it sound as if you were working with me to try and get the problem resolved, but that's not the case. And when I filed the complaint with PayPal I had given you a week to respond, and you didn't. If I need to I will put a copy of every conversation between us on these boards so people can see how you are twisting this to save face. You fucked up, you blew an order, and someone put up a bad review about you. That's called doing business! It's going to happen. You can't make everyone happy all the time, but you should have tried to make it right, and you did nothing. That's why we are at this point now.

Yes, I asked Bri about making patches because I would like to do it, and was wondering how difficult it was and what equipment was used, but no, I am not making patches.

I don't lie to people Bri. Everyone on here knows that when I sell them something it is exactly as I describe it, and the people who know me on here also know that I do try to get along with everyone and have fun. This is our site for our hobby, a place for us to share our good time, and you bring your peti business complaint to these boards because you can't handle some negative feedback? You're just god damn sad.

It's a review, there are a lot of negative reviews about your business, maybe you should take that as you are doing things the wrong way.

 

I might have over reacted a bit. But this is your place to have a good time and have fun? You're the one that came on here and wrote a thousand word scathing essay about my business and me. That doesn't seem like the sort of thing a nice fun-loving guy would do. Especially when you did get your money back. And it wasn't a reversal from PayPal, it was a refund from us. I'm not a scam artist. When your post was extremely malicious and exxagetory, how else am I supposed to take it? Most people wouldn't do this just for fun. They would do it to take down future competition... at least that's the way I took it.

 

I missed some of your emails because they were going to the wrong inbox. I correspond with appx 50-100 people a day, in the other email. I get like 1-3 people a month in my personal email because PayPal gives it out. I do not check it as often. I should have told you to email me in the other inbox. I missed some of your emails because of this. I set it up when I was a kid and I get a lot of spam in there lol.

 

I have been in an extremely difficult time with my business the past few months. I was not equipped to get a change in sales overnight. In february my sales did increase by 300% and have stayed at that same height since then. The biggest problem has been our dopey little online setup. When you are only getting a few sales, you can handle a simple PayPal check out no problem. But suddenly I was getting hundreds of seperate transactions and no way to organize and process them. I changed to a system that cleared up some of the problems in March, but it still wasn't good enough. I have designed a completely new site with a new orginizational system on the back end (customer log-in and everything). Also I got a new ticketed email client because handling 100+ emails a day in regular Gmail, does not work. But I can't launch this new site until it's finished and the business is 100% caught up. I can't spend a lot of time designing the new site for obvious reasons

 

You experienced my business at the worst time in it's history. After over a year of very few issues and none that took more than a few days to resolve, these past few months have been hell. And some customers have gotten really bad service out of it. Not intentionally. They weren't ignored. They were missed and their order was delayed over stupid mistakes. But that won't be happening in the near future with all these steps we are taking to make the business perform best. This is why your review is wrong. This is a very temporary thing with my business. We are relaunching next month and most issues will be forever resolved. But your review will still be up. And it won't be true for the customer experience of the time.

 

And some of the stuff I said in my post was not true, sorry you are right. I was really upset at the time and didn't take the time to look back through our correspondance, and remember. As I should have. Sorry! I thought I was being truthful at the time if that counts lol.

 

Lastly: You don't know me. And some of the things you said about me in the original post were very rude and judgmental. I have been on my own since I turned 18. My Dad is dead. My Mom is gone. I used make ends meet working at Subway, when they fired me for taking two weeks off for a college program I got a scholarship too. That's when I started the business, so I could have a bit of control of my life. It was a huge risk. And there were times when I had no money in the bank. I still owe 10K in medical bills from being in the hospital last winter.

 

Up until February I was on food stamps. I don't even own a car. To say that I am being greedy and not hiring employees on purpose is just so judgemental. And I have hired one, so that's just a false accusation anyways... You have no idea what my life is like at all. It's not excuses. My life is challenging. And it made me angry when you posted rude personal comments about me. As it would anyone in my situation.

 

I am under a lot of stress for a 20 year old. But I am committed and passionate about my business. It is way more than money to me. It's about making something positive for my friends and community. For everyone. My customers, my friends, my country and community. That's the goal. Life is short and money is just paper at the end of the day.

 

/end rant

 

Wait, here's an even better solution to all of this bickering. Since I have no problem giving my email info to the mods or admin to check my credibility, which, I don't really have to on here, I propose this; make the patches, or...they should already be made, and have them to me by May 13th. If they arrive, I will gladly pay you the 40.56 that I would owe, and remove all the negative post about your company, including the review on yelp.

 

Refresh my memory by emailing the designs, quantities and your address to my personal inbox tonight or tomorrow morning. And I will have it out tomorrow. But I don't expect you to pay me.

[SASQUATCH]

If a company can't keep up with the influx of orders, simply close the order books, and post when they will be open again.

 

A prime example is a knife company (my favorite knife company) Kingdom Armory.

 

This guy is a 1 man company much like yourself, he makes excellent products like yourself, and gets order books filled fast. Like yourself. He only accepts a numbered amount of orders before closing the books for a period of time. This ensures an exceptionally high level of quality control, and not missing orders. People still want his products, and people still love his knives.

 

If you can't handle it, fix it. Don't make excuses.

 

My post about greed and stubbornness may have been wrong. My apologies. But, instead of coming up with excuses, come up with solutions.

 

Everybody falls on hard times, but you can't let it dictate your business.

 

-SASQUATCH

Edited May 9, 2013 by SASQUATCH

[Echo]

You know Bri, I wouldn't expect you take make something and not expect payment. And my attacks were not personal. They were about business, but if you look where this is posted, it is posted in a buyer seller review area. It's where we share our experiences. I wasn't trying to get into competition with you, at all. I'm sorry that you took that inflection away from that conversation, it was more an offering to help. I have a lot of hobbies and some disposable cash, and thought it could be something to get into for fun, and at the same time possibly help someone else in the community. Ask anyone on here about my personality and they will tell you that I will give away my most prized possessions if it were to make someone else happy, or they needed it.

I'm sorry for your loss of your family, and making it in this world alone is not easy, I left home at 17 and never looked back and never asked for help, and at times it sucked when it was November and I was sleeping on a park bench in People's park n Bloomington, Indiana while trying to feed myself, work, and go to school. I get it.

Even through all of this I would still like to help you not only with and order, but I will also take down the reviews. I understand that I might have caught you and your business at the worst time ever, so I will give you the benefit of the doubt. So I wish you the best of luck. I will send a pm with details, and once the item is received I will pay.

[Endgame]

I consider this issue resolved. Any further correspondence between the two main parties shall be taken to PM's.

 

Thread locked.

[hrturner]

When a final solution is reached and both parties are happy let us know so that this topic can be updated to reflect appeasement of the issue.

[Echo]

Final update:

I emailed all the details (patch design and address) to her again, just like she asked. And I did it on the day she put her final post here. That was the beginning of May, and to this date there still hasn't been any patches delivered and no contact from Bri. So there you have it. She did not live up to what she said she was going to do. So everyone knows my part in this, I have given her more than ample time to deliver a finished product, and everyone knows I would have paid her if she had actually made the products. I never removed the yelp review I did of her business, and now I see that as a good thing. You guys can make your own determination of doing business with her, and my interaction with her business is a good example of what you can expect.

[Vacceo]

After reading Echo I thought it coudln´t be THAT bad so I went ahead and gave Bri and Mutiny a chance. Well, turns out I was completely wrong. Let´s see:

 

-The customer service is not bad; it simply does NOT EXIST.

 

-I cannot say anything about the quality of the merchandise because after a month of placing my order for a design I have not had a single word from the company.

 

Now, what I ordered was the design of four patches to replace several ones I have that are worn out. So I opened an account on their website, wrote the descriptions, uploaded the pics and paid. Sure, it was just 10 bucks but if everything would have gone fine, I´d have ordered a nice amount of designs I want to get done, not just those.

 

For the rest of September 2013 I waited expecting some sort of communication and nothing happend. October arrived and considering the lack of communication after several emails without answer, I started a controversy in paypal. No answer, of course. So right now, there is a very nice claim to get my money back from not only a service that has not been provided, but for a blatant lack of respect and professionalism to a customer. In 5 days, if there is no answer, I will have my 10 bucks back and the very clear promise that I will not recomend anyone to contact Mutiny.

 

Once again, Echo is absolutely right. Bri has not wanted to answer my questions and. I take it this is not lack of emails or communication; I have been blatantly ignored and disrespected.

 

Point is, guys, stay away from her as no matter what you may think of her bussines, it is very clearly a scam that cannot deliver anything she promises.

 

Questions, complains or proof of my attemps to communicate? I have several emails and facebook messages to prove it.

 

Final word: stay away from her bussines and try a legitimate company, not Mutiny.